Terms and Conditions

Shipping Policy

Caprice, is pleased to offer fully insured, shipping and returns.
Caprice, recommends that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your Country.
Caprice, will not be responsible for any duties, VAT, taxes or surcharges levied by the customer’s country.

Additional information:

•All orders are fully insured before shipping.
•Shipments usually take up to14 business days after receives final payment for the order. Please check
with Caprice representative, in order to verify shipping times specific to your country.
•Shipping address, telephone number, and name of receiver must be provided before the sale is complete.
•No item is shipped until full payment has been received.
•Every item is shipped with an invoice.

Returns

•The merchandise must be returned or exchanged within 30 days upon its receipt, and must be in its     original condition.
•The merchandise must not be damaged, worn, used or resized (excluding special orders).
•The merchandise must precisely match product data records.
•Original Certificate(s) must be returned with the merchandise.
•All Custom orders are non-refundable – Should Caprice, purchase any product(s) or diamond(s) at the     request of the customer in order to create a custom designed piece of jewelry and the customer decides   in  the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.
•Returns will only be made in coordination and approval of Caprice representative.

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